U

Tuesday, September 10th, 2024 4:49 AM

Vehicle and Personal Property Damage by Low Cable

My car, mountain bike and roof rack system  was damaged by an Xfinity cable hanging low above the roadway. This incident occurred on [Edited: "Personal Information"]. I was driving west Just before [Edited: "Personal Information"] when all of sudden my mountain bike and roof rack system was ripped off the roof of my 2011 Toyota Prius. I moved my car to the side of the road and walked back to where my bike and rack were lying on the side of the road. The cable was wrapped around the bike. I followed the cable and about the same time the resident at [Edited: "Personal Information"] came out saying he heard the noise and his internet went out at the same time. I told him about the low cable and what happened to my car bike and rack. He said he had called Xfinity about a low cable 3 months ago and they came out and “fixed it”. I am including (attached) pictures of the damage to my bike, car and rack … who should I talk to about getting the damage fixed?

Please let me know any other information needed.

Thank you, [Edited: "Personal Information"]

Official Employee

 • 

1.3K Messages

2 months ago

 

user_0ydzxj Good morning! We appreciate you reaching out to our Community Forums Team for assistance with your concerns. I can see how this would be alarming, and you would want to get this fixed as quickly as possible. Thank you for sharing the pictures as well. I'm happy to get you moving in the direction for getting this taken care of. To begin, can you please send a Direct Message with your name, about where this occured, your email address, and contact phone number? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

3 Messages

The direction above from XfinityKassie was to send a Direct Message, so that's what I did.

3 Messages

19 days ago

This incident occurred two months ago and so far not much has happened. The local Comcast operations supervisor acknowledged it was their low cable that caused the damage. He opened a claim with their insurer Liberty Mutual back in September. The first claims adjuster with Liberty Mutual kept insisting she doesn’t handle these claims without offering any solutions. The second claims adjuster asked for some info from me, which I provided immediately that was two weeks ago. I emailed her a week ago asking for an update, nothing. I left her a VM today asking the same, she replied in an email that she needed Comcast to verify information, which Comcast operations supervisor has already supplied. 

So I need help getting this situation resolved.

Official Employee

 • 

804 Messages

Hi there! I would love to help. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here