3 Messages
Vehicle and Personal Property Damage by Low Cable
My car, mountain bike and roof rack system was damaged by an Xfinity cable hanging low above the roadway. This incident occurred on [Edited: "Personal Information"]. I was driving west Just before [Edited: "Personal Information"] when all of sudden my mountain bike and roof rack system was ripped off the roof of my 2011 Toyota Prius. I moved my car to the side of the road and walked back to where my bike and rack were lying on the side of the road. The cable was wrapped around the bike. I followed the cable and about the same time the resident at [Edited: "Personal Information"] came out saying he heard the noise and his internet went out at the same time. I told him about the low cable and what happened to my car bike and rack. He said he had called Xfinity about a low cable 3 months ago and they came out and “fixed it”. I am including (attached) pictures of the damage to my bike, car and rack … who should I talk to about getting the damage fixed?
Please let me know any other information needed.
Thank you, [Edited: "Personal Information"]
XfinityKassie
Official Employee
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1.3K Messages
2 months ago
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_0ydzxj
3 Messages
19 days ago
This incident occurred two months ago and so far not much has happened. The local Comcast operations supervisor acknowledged it was their low cable that caused the damage. He opened a claim with their insurer Liberty Mutual back in September. The first claims adjuster with Liberty Mutual kept insisting she doesn’t handle these claims without offering any solutions. The second claims adjuster asked for some info from me, which I provided immediately that was two weeks ago. I emailed her a week ago asking for an update, nothing. I left her a VM today asking the same, she replied in an email that she needed Comcast to verify information, which Comcast operations supervisor has already supplied.
So I need help getting this situation resolved.
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