1 Message
Valid ID to support my identity
Hi I moved to a different apartment unit and asked for a move of service. Unfortunately they can’t activate my account since the previous tenant on that apartment was not able to settle their bill.So when I called the customer service, they asked me to go to store to validate my ID..
Can it be send online?
EG
Expert
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111.5K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.1K Messages
11 months ago
Good morning user_qgx6rt
Unfortunately, this process does need to be done in person. This is a safeguard in place when a location has had a history of fraudulent activity. I understand the request and would be asking the same question. Once a collection hold has been set on a location, there would have been multiple instances of abandoned balances causing our collection team to put a hard stop of further services being setup without a direct in person confirmation of a state or federally issued ID.
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