Hello @user_fvcedx, I hope you're having a great day. I appreciate you making us aware you're interested in placing your cable service in our Seasonal Convenience Plan.
Just so that you're aware, you're only allowed to place the entire account on "hold". You're not able to select which of the two services you'd like to keep activate during this time. You are, however, able to reduce your internet services to our Seasonal Internet Access plan.
You can do this by visiting this link https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment.
XfinityRaul
Official Employee
•
1.7K Messages
23 days ago
Hello @user_fvcedx, I hope you're having a great day. I appreciate you making us aware you're interested in placing your cable service in our Seasonal Convenience Plan.
Just so that you're aware, you're only allowed to place the entire account on "hold". You're not able to select which of the two services you'd like to keep activate during this time. You are, however, able to reduce your internet services to our Seasonal Internet Access plan.
You can do this by visiting this link https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment.
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