Hello @user_fvcedx, I hope you're having a great day. I appreciate you making us aware you're interested in placing your cable service in our Seasonal Convenience Plan.
Just so that you're aware, you're only allowed to place the entire account on "hold". You're not able to select which of the two services you'd like to keep activate during this time. You are, however, able to reduce your internet services to our Seasonal Internet Access plan.
You can do this by visiting this link https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaul
Official Employee
•
2K Messages
5 months ago
Hello @user_fvcedx, I hope you're having a great day. I appreciate you making us aware you're interested in placing your cable service in our Seasonal Convenience Plan.
Just so that you're aware, you're only allowed to place the entire account on "hold". You're not able to select which of the two services you'd like to keep activate during this time. You are, however, able to reduce your internet services to our Seasonal Internet Access plan.
You can do this by visiting this link https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment.
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user_pa791v
1 Message
3 months ago
Want to stop vacation hold
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user_1xdkhu
Visitor
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2 Messages
7 days ago
I want to start vacation hold now June 5, 2025
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