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user_v5w4qe
1st Topic

Visitor

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6 Messages

Thursday, September 25th, 2025 9:48 PM

Vacate easement

I have called every number available for Xfinity. I have spoken to several people and nobody knows who or what to do to get this handled. We are at a stop construction point because the city made us stop until we get this signed by all the utilities. who do I speak to

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Updated 

4 months ago

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XfinityDilary

Official Employee

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3K Messages

5 months ago

 

Thanks for posting on our Community Forums, user_v5w4qe. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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user_v5w4qe

Visitor

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6 Messages

I have done this, is it supposed to yake a while for a response?

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5 months ago

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XfinityMatthew

Official Employee

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1.4K Messages

Sorry for the delay. There is a delay through this platform as we are not an instant chat and work more similarily to email communication. We will get started on your request. Can I please get your full name as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_v5w4qe

Visitor

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6 Messages

My full bam is [edit: personal information], but the property owner name is [edit: personal information]. 

(edited)

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4 months ago

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XfinityJustinC

Official Employee

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2K Messages

@user_v5w4qe your last reply posted back into the public conversation, not the direct message. I edited out the personal information as we don't want that viewable for all the forum community. 

 

- When you have time, can you follow up in the direct message to continue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

4 months ago

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user_v5w4qe

Visitor

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6 Messages

I think I’m a little lost on that part, is it on this page that I do that? I’m op right?

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4 months ago

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