Hey there, @user_essmgg! Thanks for bringing this request to have a line moved over to our Xfinity Community Forum. You've come to the right place for help! Our Digital Care Team is great to work with because we're able to escalate these types of concerns to the proper team(s) when necessary, and it would be my pleasure to help :) Certain special requests for outside lines can be submitted through the Xfinity Assistant, for customers and non-customers alike. So just to confirm, have you previously submitted any requests or tickets for this particular line?
Ok, @user_essmgg. Thank you for confirming. We can take a closer look and see what ticket options we have for escalating this request to our field team! Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
1.7K Messages
3 days ago
Hey there, @user_essmgg! Thanks for bringing this request to have a line moved over to our Xfinity Community Forum. You've come to the right place for help! Our Digital Care Team is great to work with because we're able to escalate these types of concerns to the proper team(s) when necessary, and it would be my pleasure to help :) Certain special requests for outside lines can be submitted through the Xfinity Assistant, for customers and non-customers alike. So just to confirm, have you previously submitted any requests or tickets for this particular line?
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