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user_764fd5
1st Topic

Visitor

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1 Message

Wednesday, May 17th, 2023 2:57 PM

Closed

Utility Pole

I have been trying to get an old pole removed since February, DTE replaced the pole and moved their wires and your wires remain.  I have had countless phone calls and emails trying to get this removed.  The pole is leaning and not safe, it's going to fall and crush my neighbors very expensive fence and hurt some. The pole was replaced because it was rotten, please come out ASAP and move your wires and the pole.

Question

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Updated 

2 years ago

280

3

0

CCCrystal1

Problem Solver

 • 

528 Messages

2 years ago

Hello! I'm so sorry to hear that. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

0

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ZOELOWE

Visitor

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2 Messages

2 years ago

I do not see a bell or chat icon!

3

0

CCCrystal1

Problem Solver

 • 

528 Messages

Is in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

I no longer work for Comcast.

2 years ago

0

ZOELOWE

Visitor

 • 

2 Messages

Send me a link please or a picture of what you are talking about 

2 years ago

0

CCCrystal1

Problem Solver

 • 

528 Messages

You can also try this,

 

 

Click "Sign In" if necessary

 
 • Click the "Direct Message" icon or https://comca.st/3rpUfiP 

 
 • Click the "New message" (pencil and paper) icon

 
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 
 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 
 •  - An "Xfinity Support" graphic replaces the "To:" line

 
 • Type your message in the text area near the bottom of the window

 
 • Press Enter to send it

I no longer work for Comcast.

2 years ago

0

user_moderncasahw

1 Message

2 years ago

I have a similar issue. There was a leaning pole on our property, and the power company had already installed a new pole and transferred its cable to the new pole. I have been trying to have Xfinity remove its cables in order to have the power company remove the leaning pole. I have called several times and have multiple tickets assigned to the issue but nobody ever shows up or resolves the issue.

1

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XfinityLinda

Official Employee

 • 

1.8K Messages

@user_764fd5 Thanks for connecting with us here! Please send us a Direct Message with your name and address, so we may assist with this concern. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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