Visitor
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2 Messages
Utility POLE TRANSFER
Hello, I’ve been trying over a month now with numerous tickets to have comcast communication lines moved from one pole to a brand new pole next to it. I’m on a commercial jobsite and the old pole has already been cut and the power company did their part however it feels impossible to get comcast out here to do this or speak with someone on the phone who can help me. What are my options I need to pave this road no the pole is in the middle of it and each time I create a ticket they will close it use the incorrect address or send a WiFi tech out here when I need a bucket truck and competent people to handle this matter.
XfinityEricB
Official Employee
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3.5K Messages
7 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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