Utility pole removal

Can you confirm for me whether Xfinity has transferred its equipment to the new pole? A new pole was erected but the old pole still has equipment on it and Eversource can't remove the old pole until all equipment has been transferred.

Thanks

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XfinityEricB

Official Employee

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3.4K Messages

1 year ago

user_9xu9lo Thanks for reaching out to us today about equipment on a pole that was replaced with a newer one. I can't confirm from here if what is on the old one that was ours was transferred or not, but I can put in a request to have a tech go out to do the work if not done at this time.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

U

user_f7v500

1 Message

1 year ago

Pole on my property has rotted of and is falling down. If wire snaps damage could result to neighbors property.

Pole no longer needed. A pole was installed in closer prox to neighboring residence.

Pole in front of;

<Edited: "Personal Information">

(edited)

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Customer Service

user_9xu9lo

Utility pole removal

XfinityEricB

user_f7v500

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