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user_4k5sdz
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Thursday, September 3rd, 2026 3:18 PM

Utility Pole Relocation

 I work for a construction company, and we are moving a utility pole, and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere and the customer service AI bot is not working. Please advise.

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43 minutes ago

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XfinityThomasC

Official Employee

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3 hours ago

Hello, @user_4k5sdz you've come to the right place to get help with this utility pole. Are you also a Xfinity customer and this pole is located at your home? Has the owner of the utility pole raised a replacement nearby and the line needs to be moved to it?  Were there additional lines attached and have those services already moved their lines? 

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user_4k5sdz

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This pole is not located at my home. However, because i am a customer my number is registered and I had to put in my home address to get in contact with customer support. Yes, the owner, Verizon, has raised a replacement, and the lines need to be moved. The poles are not that far from each other so they are currently still attached to the existing pole. 

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1 hour ago

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XfinityThomasC

Official Employee

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3.6K Messages

Great! We can request to have the line moved to the new pole. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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43 minutes ago

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