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user_xt97p0
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Friday, June 20th, 2025 5:28 PM

Utility Locate Damages

JC UTILITY SERVICES performed locates for Comcast leaving holes in our private roads in April 2025. One has a loose core in the hole and one hole is completely empty. Multiple requests have been sent to the locator asking that they repair the road. Request that Comcast direct their contractor to repair. Locate was performed at [EDIT personal information]

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XfinityDena

Official Employee

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3.3K Messages

2 days ago

Thank you for reaching out @user_xt97p0 I can assist you with the damage claim. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_xt97p0

Visitor

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2 Messages

This damage claim in on behalf of Columbine Lakes Maintenance Association and is not associated with a service address.  JC Utility Services submitted an 811 locate ticket stating they were locating utilities for comcast.  Columbine Lakes Maintenance Association owns the private roads and private water system in the Three Ponds Subdivision.  JC Utility Services proceeded to drill two cores in our newly reconstructed roads (as of September 2024) without properly filling the holes.  One core was placed back in the hole but not seals and the other hole is completely empty (tripping hazard and will become a pothole).  I am the President of the Columbine Lakes Maintenance Association who responds to the 811 tickets.  

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1 day ago

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XfinityVictor

Official Employee

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1.4K Messages

 

user_xt97p0 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and the ticket number you were provided. Let me know if you have any questions. 

 

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