Visitor

 • 

1 Message

Wednesday, May 20th, 2026 6:37 PM

Utility line relocation to new pole

I work for a construction company and we are moving a utility pole and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere. Please advise.

Oldest First
Selected Oldest First

Official Employee

 • 

3.3K Messages

21 days ago

Hi there, @user_smhaam ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with contacting the correct team that can assist you with getting that line transferred. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with the full address where the line is located that needs to be moved.

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

 

 

Visitor

 • 

2 Messages

3 hours ago

I have the same issue.   I have a electric pole that is owned by the utility company.   I need comcast to relocated their wiring on the old pole to the new pole.    

Official Employee

 • 

3.4K Messages

Hello, @user_54daa2 When it comes to utility pole moves, the cable line will be moved after the new pole is installed. How long has it been since the utility company installed their new pole? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

The pole has not been installed.   It is anticipated to be installed between 7/15 and 8/15 this summer.   Unfortunately the electric utility believes it is likely the "old pole" will fall when they relocate the wires.    I'd like to not have to wait for internet service to be reinstalled.

Official Employee

 • 

2.1K Messages

user_54daa2 while we certainly understand your intention to get ahead of things, our own technicians would still be limited by the new pole not having yet been installed to transfer the lines. That said, this type of ticket is usually addressed fairly quickly once submitted. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here