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Wednesday, February 28th, 2024 4:43 PM

Utility Easement Encroachment Approval

I am building a pool in my back yard and the City planning department of Pembroke Pines Florida says I need an Utility encroachment letter from all utility companies in order to get permits approved. I did call 811 and nothing for comcast passes across the area where I want to build the pool. I basically need a letter from Xfinity indicating that it is OK--or that they have no objection--for me to build my pool.  I've called and talked to almost 10 people and nobody can help me.  Please help! 

Official Employee

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3.5K Messages

4 months ago

Hello @user_c18g4l! We appreciate you taking the time to reach out to our team on Forums. My team is here to support you and would be more than happy to better assist you with this easement request. Please send us a Direct Message so that we can better help! Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area

1 Message

i am having the same issue as the person with the pool. I am awaiting an approval on my plat application which requires a letter stating Xfinity/Comcast has no objections . I basically need a letter from Xfinity indicating that it is OK--or that they have no objection--for me to build living space in a existing steel building.  There is no need to dig as the electric, water, etc is already installed. Please help I cannot proceed and this has me on hold till I get that letter.

I can be reached via email at [Edited: "Personal Information"]

(edited)

Official Employee

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365 Messages

Hello @user_9ui014! Thank you for taking the time to reach out to our team here on Forums. I'd be more than happy to help! Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

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Official Employee

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721 Messages

4 months ago

@user_c18g4l thank you for sending the direct message, I'll follow up with you there to continue. 

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