Utility Easement Encroachment Approval

i am having the same issue as the person with the pool. I am awaiting an approval on my plat application which requires a letter stating Xfinity/Comcast has no objections . I basically need a letter from Xfinity indicating that it is OK--or that they have no objection--for me to build living space in a existing steel building.  There is no need to dig as the electric, water, etc is already installed. Please help I cannot proceed and this has me on hold till I get that letter.

I can be reached via email at [Edited: "Personal Information"]

Hello @user_9ui014! Thank you for taking the time to reach out to our team here on Forums. I'd be more than happy to help! Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Hi @sahmadc Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with a ticket for your easement questions. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thanks, I've done so, do you know how long the response time is?  My HOA has not given me much time to get this done. Thanks 

@sahmadc​ 

Thanks, I've done so, do you know how long the response time is?  My HOA has not given me much time to get this done. Thanks 

Did you send the DM to Xfinity Support as the instructions stated or to XfinityJanelle?

Yes I did, just waiting to hear back.

@user_1086w7​ yes it took me 4 months to get a dam letter from someone . Comcast and AT&T really needs better documentation on this matters because everyone is so lost that is ridiculous for such big companies to delay all these process so much cuz no one knows who is responsible for what . Anyways you need a letter for the Constitution specialist for your region . In my case I have the one for South Florida region . Hope this helps , thanks 

Thank you and completely agree.  Did Comcast or Xfinity provide the letter to you?  Funny thing is I actually have a copy of a "No Objection" letter from Comcast that was given to another homeowner but can't track any one down that has a clue about it.  I am not familiar with a Constitution specialist -- are they with Xfinity (sounds like local to the region)?  Again, appreciate your help!