Hi, user_5d2873! Thanks for spending your time to contact XFINITY over our forums' page for help with a utility damage claim and for patiently waiting for a response. Please do NOT send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy. We ask that you create a new public post for support and wait to send a private message until it is requested. This is just a heads-up for future reference.
XfinityGabriel
Official Employee
•
2.2K Messages
2 years ago
Hi, user_5d2873! Thanks for spending your time to contact XFINITY over our forums' page for help with a utility damage claim and for patiently waiting for a response. Please do NOT send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy. We ask that you create a new public post for support and wait to send a private message until it is requested. This is just a heads-up for future reference.
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