Visitor

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2 Messages

Friday, April 10th, 2026 9:41 PM

Utility Box

They changed out the utility box in our backyard today. They left dirt all over our yard. They also left the new box uncovered hours ago. I need a technician to come to the yard for the box and to get rid of all of the mud they dug up and left.

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Official Employee

 • 

3.1K Messages

2 days ago

 

user_eitpuz We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. Could it be possible the local team will be back to finish up the work, or does it appear they are done and left everything as is? 

 

Visitor

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2 Messages

20 hours ago

This is the way it was left on Friday and still this way on Saturday evening 

Saturday.

(edited)

Official Employee

 • 

270 Messages

20 hours ago

Hello user_eitpuz, we appreciate you and your time. I would like to help you; but I need some information best kept private. 

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

 

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