Visitor

 • 

1 Message

Saturday, January 24th, 2026 7:15 PM

Utility box uncovered

I have submitted two tickets at least before about the curb side utility box issue. The lid is not secured in is several inches off of the base. I cannot get it to go back on so someone needs to either repair or replace it or maybe they know how to get it on, but it seems warped or something. The orange cable connected to it was never buried in his exposed going alongside the driveway.

Oldest First
Selected Oldest First

Official Employee

 • 

985 Messages

3 hours ago

Good afternoon user_cyyns0. I will be more than happy to look into this for you. I will need some additional information to better assist. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

forum icon

New to the Community?

Start Here