2 Messages
Utility box Never Added to yard
I have been trying for 7 months to get a utility box added to my property. It's lie after lie after lie. Why can't I get a truck to come out here and just put a utility box in? Can anyone offer me any advice on how to actually get this box put in? I was on the phone for an hour last night with an agent who assured me this would get taken care of near immediately because it's a tripping hazard and puts Comcast liable for injury. This morning the ticket was closed without explanation. Here's a photo showing what it looks like. Why is this so hard to fix?
XfinityMarcus
Official Employee
•
1.7K Messages
7 months ago
Arith thank you for using the Community Forums page to reach out. I understand that you have wanted to get a utility box added and come across difficulty in getting that accomplished. There are many factors that can potentially be impacting the ability of addressing this, but I would like to take a look at things on my end. Can you please send me a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
1
0