Visitor
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1 Message
Utilities not marked. Contractor sending text messages that it was.
Cut Ethernet discovered outside. Xfinity came and installed temporary line above ground. Said it would take two weeks to have it buried as utilities would have to be marked first. That same night a crew came out and started digging. While they were digging received text and email from Xfinity Assistant that they were working on scheduling the 811 utilities check. When crew was done they left cables and conduit exposed. Have continued to call Xfinity for help but keep getting redirected to same third-party company that first circumvented the waiting period for utility markings. I do not trust them. I need someone from Xfinity —or at least not this crew— to please come out and check and re-do the work. I have photos of the license plate of the crew, one photo of a crew member, and a phone number.
XfinityEva
Official Employee
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2.5K Messages
1 hour ago
@user_0xflkl Thank you so much for bringing this to our attention and I apologize for the experience. We can certainly continue assisting you here. May I please ask that you send us a direct message with your full name and the address where this occurred?
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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