U

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6 Messages

Monday, September 19th, 2022 4:04 PM

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Using pre-existing underground, buried line from pole to house

My house (recently purchased, older home) is scheduled to get a line buried from pole to my house (over 300 ft). Another local service provider already has hardline coax buried on the property. I'm actually using their service now while I wait for Xfinity. My question - is there any reason Xfinity cannot use the line already there to attach to, it's looks like the same format cable, just unscrew the other service line at the pole and screw in theirs? This is a dedicated line it only services my house.

Accepted Solution

Visitor

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6 Messages

2 years ago

And just to further clarify, it's understood they cannot be used at the same time :), the suggestion is that the pole connection just be swapped and Xfinity use that connection to the hardline 

Gold Problem Solver

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7.2K Messages

So I see where you're going, and you're right in theory it should work but to make sure you have the best connection available out tech will still come out and run the cable from the pole to your home and from the pole to our local node (plant) in the area. We would never use existing equipment that is not owned by Xfinity. Hope this helps, let me know if there's anything else you need :) 

I no longer work for Comcast.

Visitor

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6 Messages

Ok thank you, thought that would probably be the answer, just wanted to make sure. It would have saved time, my yard and cheaper for Xfinity to be able to use the existing buried line but I get it.  

Gold Problem Solver

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7.2K Messages

Again you're t. Is there anything else that I can assist you with today? 

I no longer work for Comcast.

Visitor

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6 Messages

Sorry don't understand "you're t"? Is that just a typo?

Gold Problem Solver

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7.2K Messages

Sorry about that :) Yes this was a typo. You're all set. Is there anything else that I can help you with today?

I no longer work for Comcast.

Gold Problem Solver

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7.2K Messages

2 years ago

Hello user_1fe24e, thank you for taking the time out to post here with this question. Unfortunately we cannot use the same underground cables the other company uses because the cables connect to their local plant in the area and not the Xfinity plant. We will run a cable from your home to the nearest access point for our plant, so the construction needed is required. Do you already have a service tech setup to bring your service?

Visitor

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6 Messages

2 years ago

Thank you for the quick reply, I think I understand what you're saying but just to confirm, I've added a couple pictures here that show the other company's connection. You can see that an RG coax style cable comes down from the pole and connects to the hardline cable that is buried, then with the second photo, it's coming out the other side at the house and connecting to RG there to run into the house. Are you saying in this configuration that Xfinity could not make use of the pre-existing buried hardline?

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