Visitor
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4 Messages
using my own cable modem and wifi router
Recently moved and am using Xfinity modem/router until I could unpack my old equipment. Finally got to them and tried to set up internet. The Arris SB6183 modem combined with a Netgear R7900 seems to hook up fine, but no internet. I went through the compatible devices list, which shows the Arris modem, but not the Netgear router. I noticed there are no non-combo modem/routers listed. (they show the Netgear R7800, which is a combo, for example) So how would I get WiFi via my Arris, when there are no 'only-routers' shown?
Am I out of luck, or are there some other steps I need to do to set up?
Accepted Solution
CCBiancaB
Problem Solver
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574 Messages
3 years ago
Hi, @user_014bb4! Thank you for reaching out to our Community Forums for assistance with the modem activation. We may need to add the modem to the account and send an activation signal in order to get the internet connection going on our end. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.
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BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
The approved devices list at https://www.xfinity.com/support/devices only lists modems, eMTAs, and all-in-one gateway devices. As you saw it does not list standalone routers.
You didn't mention the speed of your Internet plan. The SB6183 is approved for use with plans "Up to 373 Mbps", and the R7900 should handle that speed with no problem.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post (by scrolling down to "Comment on this post here...") the author of the post you are Commenting on is notified of your response. But if you select Reply, the author of the post you are Replying to is NOT notified and may not be aware of your response.
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