Using equipment I brought with me from the old address instead of the gateway that was sent.

Thank you for your help. I have the gateway installed and the old router returned but I received a second gateway and it is still sealed in the box. I am wondering how to return it.

@user_oyeh95

Luckily, we have made the process a bit easier for you. Here: https://www.xfinity.com/support/articles/returning-your-equipment?linkId=85670289 are the steps to initiate a return of your equipment. We have an awesome partnership with UPS and will take care of the postage for you! 

You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup. Or you can always visit a local service center to return the boxes. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you. 

@XfinityDena​ Thank you for your help.

Hi there, @user_oyeh95 It was a pleasure assisting you today, are there any other service or account concerns I can assist you with today?-Richard