Contributor
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29 Messages
Using a Ubiquiti router with my new epon service
I have a complete Ubiquiti network in my home, we recently converted our community to ePON, however I would like to remove the XB-7and connect the ONU directly to the UDM-SE. Who do I have to call to arrange the provision change? BTW: all my 5 STB (Xi6) are on either my ethernet or my WiFi (not xfinity) and all works great. Anxious to see the WAN address in my UDM rather than the xxxx.100 IP.
EG
Expert
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122.1K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.6K Messages
47 minutes ago
Here are the detailed steps to direct message us:
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• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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