U

Visitor

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7 Messages

Monday, July 7th, 2025 8:37 PM

Using a program and cannot connect.

Hello! Sorry to bother, but recently I have been trying to use a program on my personal computer, and it cannot seem to connect. I was told by their support that I would have to contact my ISP about it to have it fixed. Is there anything we can do? It needs a connection to actually work. I used a different program from the same people, and that used to work, but it doesn't anymore; neither of them has a connection now. Sadly, their support didn't exactly tell me what to say besides that, so if there is anything else needed, I will try.

Official Employee

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1.4K Messages

1 day ago

Hello, @user_bb9214 thank you for reaching out over Xfinity Forums. I want to help investigate the program on the computer not working, and have a couple questions when you have time to answer. 

- What program isn't connecting? 
- Do you happen to lease a Xfinity gateway? 

 

Our Xfinity gateways come with an advanced security feature, and when enabled can block programs that may be identified as a potential security threat: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

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