To be honest, I think it was my name. I was recently hacked and the hacker kept changing my password. I finally realized to change the Wi-Fi password in my home and I believe I’ve fixed it. I’m wondering if the hacker could change my user ID. How can I change it from what it is now?
user_ncwbtj I appreciate you sharing that information. What would you want your username to be, and I can send that request on over for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
To be honest, I think it was my name. I was recently hacked and the hacker kept changing my password. I finally realized to change the Wi-Fi password in my home and I believe I’ve fixed it. I’m wondering if the hacker could change my user ID. How can I change it from what it is now?
Just so you know, your Forum name and your Xfinity ID are two different "names". Are you wanting to change your Forum username?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
XfinityShawn
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