Visitor
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1 Message
Useless Customer Service
I get a phone call - completely out of the blue
talking to me about my bill - I've never been overdue on a payment since signing up except for medical issues and I always have made arrangements in those cases.
The woman constantly cuts me off, accuses me of being late but doesn't even look at the account information.
I can't call because the world's useless bot is designed to obstruct.
If Xfinity wasn't the only game in town, I'd leave it.
More than most people I understand the dilemmas front-line customer experience workers get, but why is middle/upper management giving people reasons to hate your service?
Insult to injury, this is a giant waste of my time. Had the person had the bare minimum of training, that call could have been over in 5 minutes. 20 if I could reach a person and simply get this over with. NOPE.
There is no validity for flagrantly incompetent CX protocols like this. Absolutely maddening!
XfinityJamesC
Official Employee
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2.7K Messages
2 hours ago
Greetings, @user_3f8417! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you had such a frustrating interaction, but you have definitely come to the right place for assistance.
We would like to learn more about your experience and provide support. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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