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user_dzgepk
1st Topic

Visitor

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3 Messages

Thursday, September 18th, 2025

Useless customer service. Need to move my service to new address

I have spent two full days being sent through a cycle of [Edited: "Language"] bots that continually send me to broken links. I just need to know if Xfinity is available at my new address. The bot that will respond to this post is going to send the same link to the same broken form. I'm just going to discontinue my service and switch to AT&T because this is absurd.

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Updated 

3 hours ago

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XfinityJoe

Official Employee

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991 Messages

4 hours ago

Hello @user_dzgepk I'm sorry to hear you have had a poor experience when trying to move your services. Have you tried to schedule your move online at:

https://www.xfinity.com/learn/moving

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user_dzgepk

Visitor

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3 Messages

Yes obviously I have tried every approach. I just get error messages every time I try to do anything. Can I PLEASE just speak with a human being

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3 hours ago

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user_dzgepk

Visitor

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3 Messages

@XfinityJoe​ yes I’ve tried everything can I please just speak with a human 

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3 hours ago

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XfinityJoe

Official Employee

 • 

991 Messages

Of course, we are happy to help. @user_dzgepk

Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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