Useless AI customer service interface

Customer service is not bad, it is non-existent. Anytime there is an issue, I do about 1 to 2 hours of trouble shooting at home before I grit my teeth to contact Xfinity customer service. I try to be polite, but I'm redirected several times by useless AI prompts.

The trick I found is if you swear in the prompt, they will connect you to a person. Too bad is still a contracted 3rd party that can't solve your issue.

I had a contracted technician come out to my house and try to scam me, I reported it to Xfinity and they charged me for the technician visit.

Xfinity has a monopoly in my area, so I'm stuck with this shill company.

Responses

XfinityVictor

Official Employee

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952 Messages

10 months ago

@user_gpndau Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_gpndau

2 Messages

10 months ago

No thank you. Frankly, I just don't believe anything you or Xfinity had to say. The fact that I have had to waste this much time just proves the fact that Xfinity does not value their customers.

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XfinityChristy

Official Employee

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1.6K Messages

u/user_gpndau I am sorry for the frustration that you have had in the past. This is not the experience we want for your customers. If you change your mind and would like assistance please create a new public post. Doing so will open a ticket in our system, and we can get started on your request from there. We recommend visiting the link below to ensure your request is handled properly: https://www.reddit.com/r/Comcast_Xfinity/wiki/index#wiki_posting_publicly Our team works to get to everyone as quickly as possible, but it may take up to 72 hours to receive an official response from our team. Community Specialists will provide official support 7 days a week between the hours of 6:00 am and 12:00 am Eastern Time. Please keep in mind that after 5 days of no response, your ticket will close, and you will need to submit a new post for a new ticket.

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