Visitor
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2 Messages
Used Xfinity Wi-Fi extender pod 1st gen
I purchased a used first-generation Xfinity xFi Pod. The Pod appears to still be associated with the previous owner’s Xfinity account, so the Xfinity app will not let me activate it.
This is not a modem restart, Wi-Fi signal, Pod placement, Bluetooth, Ethernet, or password issue. I need the Pod’s serial number manually checked and the Pod unlinked, deactivated, or deprovisioned from the previous account.
I have the serial number available. Can you please check whether you have access to remove the previous account association? If you do not have access, please escalate this to the xFi Pod provisioning team, Advanced Technical Support, or a supervisor who can manually clear the Pod’s account assignment.
Community Best Answer
XfinityRay
Official Employee
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4.1K Messages
8 hours ago
Thank you for sharing that you will not be moving forward with the extenders, @Arlowemo7600i. If you decide to go that route in the future,the instructions to remove and add WiFi Extenders are shown here, https://www.xfinity.com/support/articles/activate-xfi-pod-with-xfi-app.
The seller would need to follow these steps to remove WiFi Extenders from their account using the Xfinity app so you could then activate them.
Repeat these steps to remove other WiFi Extenders from the account.
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XfinityAlfonso
Official Employee
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2.7K Messages
9 hours ago
Hello user_z7c81b, thanks so much for taking the time to reach out to us here on our Xfinity Forums! While there is nothing wrong with buying Xfinity Wi-Fi extenders on the secondary market, this can cause issues like we're experiencing right now. In order to best assist you, we'd like to direct you to our Customer Security Assurance Team
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329.
This is due to the fact that we'll potentially be making changes to an account to which you are not an authorized user or account manager.
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