Visitor
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1 Message
Used Modem
I have a used modem it is a Arris SVB2402.
It is on the Xfinity list of compatible modems.
Is the a way to check the MTA Mac and HFC Mac?
My question is will I be able to activate it or is it assigned to another account?
Thank You
EG
Expert
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111.1K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.4K Messages
1 year ago
@prcote Thank you for taking the time to reach out to us here on our Xfinity Forums. We can definitely try to activate it as long as it isn't listed on an account. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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