Use my own router

Hello,

Could anyone help remove the XER10 from my account and reprovision the ONU for a customer-owned router?

Thank you!

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Expert

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120.8K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Official Employee

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2.6K Messages

1 hour ago

user_q5etho My team can help you with getting your own modem active today as it will require us to obtain your account details in the process.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

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Customer Service