Usage not updating

user_4gtcvb Thanks for reaching out to us about your usage in app not updating. We would be happy to help see why it's not updating for you. I see you sent us a direct message as well, and I can continue with you there to get access to the account. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.