New Poster
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4 Messages
USA customer service does NOT exist.
WHY is it impossible to speak to someone from the USA? Are all the calls outsourced to foreign countries??? I asked for a call back hoping someone from the USA that I could understand would return my call. NO LUCK. I asked to speak to someone from the USA - NO LUCK. All I hear is foreign gibberish. I will be forced to go to the retail store to conduct business because of the inability of Xfinity to provide clearly speaking representatives. I don't do heavy accents. Why should we be forced to? Do they employ Americans? Is this even an American company? They do NOT need my business if they can not hire people who can clearly speak the English language. No telling how screwed up your services will be. AND there is NEVER a way to call the same person back.
EG
Expert
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110K Messages
2 years ago
The concern is not "Non-X1 Service" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Jojo999
Contributor
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99 Messages
2 years ago
The only time you will get someone form the USA to speak with is if you threaten to cancel your service.
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user_qk26q1
1 Message
2 years ago
Its the same issue I am facing with xfinity customer service. I have called 13 times to xfinity customer service in the last 45 days, every time i'll get connected to some one in Dominican Republic in the morning time and some one in the Philippines in the evening. It very hard both of us to understand to resolve the issue. I was charged for the plan which I never activated and the device that I returned. One of the worst customer service they provide.
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user_uzxrzi
1 Message
1 year ago
[Edited: "Inflammatory"/"Language"]They took two payments out of my account and it didn’t take 72 hours to take it out but 72 hours to refund it! I hate Xfinity I would not recommend them to a mud hole! No American all jibber jabber and a bunch of [Edited: "Language"] no one knows what to do but they will tell you that they are experts! I am ready to tell them to take it [Edited: "Inflammatory"/"Solicitation"]
(edited)
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