USA customer service does NOT exist.

WHY is it impossible to speak to someone from the USA?  Are all the calls outsourced to foreign countries???  I asked for a call back hoping someone from the USA that I could understand would return my call.  NO LUCK.  I asked to speak to someone from the USA - NO LUCK.  All I hear is foreign gibberish.  I will be forced to go to the retail store to conduct business because of the inability of Xfinity to provide clearly speaking representatives.  I don't do heavy accents.  Why should we be forced to?  Do they employ Americans?  Is this even an American company?   They do NOT need my business if they can not hire people who can clearly speak the English language.  No telling how screwed up your services will be.  AND there is NEVER a way to call the same person back.