Visitor
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1 Message
Urgently need to make complaint
I urgently need to make a complaint. I’ve called the escalation line twice and been talked to really unprofessionally and hung up on. I’ve been given a fake complaints email address by a team-member on the phone while trying to resolve my issue. I’ve spent 2.5 hours either on the phone or in person over the last four days trying to fix my issue, including driving to the closest brick and mortar store to speak to someone, which was a 30 minute drive while I have a fractured spine. I’m beyond upset. I need a call or email ASAP.
XfinityAlfonso
Official Employee
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2.6K Messages
7 hours ago
Hello user_jrzx64 thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums. Having to deal with any account issue while recovering from an injury would be especially frustrating. While you haven't detailed specifically what's going on, we'd like to talk with you 1-1 so that we can gather all those details and move towards a resolution for you as quickly as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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