Visitor
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1 Message
URGENT: Unresolved Lost Shipment – iPhone 17 Pro & Apple Watch – 14 Days Outstanding
To Whom It May Concern,
I am writing to formally escalate an unresolved issue regarding an iPhone 17 Pro and Apple Watch that were shipped via FedEx with an expected delivery date of February 25, 2025. It is now March 11, 2025 — 14 days past the delivery date — and neither device has been delivered, replaced, or accounted for.
I have already opened a case with FedEx, who directed me to have Xfinity file a claim on my behalf. I followed those instructions and opened a case with Xfinity accordingly. Despite this, my case remains open with no response, no follow-up, and no resolution of any kind from Xfinity.
I am a paying Xfinity customer who has been billed for devices I have never received. This level of inaction for over two weeks is completely unacceptable. I am formally requesting immediate acknowledgment of this complaint, a dedicated case manager, and full resolution — either replacement devices or a complete refund.
user_evxb43
Visitor
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2 Messages
12 hours ago
It seems like FedEx & Xfinity are in cahoots. I hope you get a resolution. I’m 2 weeks into my case and no communication at all.
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XfinityRichard
Official Employee
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3K Messages
7 hours ago
Hi there, @Khansalman_999 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that you have not receive your phone and watch. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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