Visitor
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2 Messages
Urgent: Unauthorized Plan Change - Active ECM Ticket
[Edit: ticket number removed]A phone agent completely altered my legacy package and deactivated my second cable box without my consent under the false promise of a plan upgrade. My TV service has been completely broken for 2 days. A supervisor opened an ECM ticket, but frontline support told me it would take another 48 hours.It has already been tow days.I refuse to pay for days of dead service caused by an agent's error. I need an official Xfinity Support employee to pull up my ECM ticket immediately, manually restore my channel tier, and apply the appropriate credits.
XfinityVianney
Official Employee
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2.7K Messages
7 hours ago
Thank you for reaching out. I see the existing ticket is still open, and we are still waiting for updates. I can jump in on my end to review th ticket, and it's in progress. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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