Urgent: Unacceptable Service Outage and Lack of Communication

My internet has been out for the past nine days, and despite signing up for text message updates, I have not received a single communication regarding the status of the outage or when services will be restored.

I have made multiple attempts to contact customer support via phone, only to be met with an automated response informing me of a problem in my area before abruptly ending the call. This level of service is entirely unacceptable for a company of Xfinity's stature.  My neighbor, who has Verizon Fios, experienced a similar issue and had their service restored within two days. The contrast in service quality and customer communication is stark and has left me deeply disappointed with Xfinity.

As a long-time customer, I expect better. The lack of communication and the prolonged outage is causing significant disruption. Not having an ETA for service restoration is unacceptable. Additionally, I should not have to log into a portal to direct message anyone specific.  Xfinity should be able to communicate with me directly through the texts I signed up for, ensuring a seamless and straightforward customer service experience.

Unless there is immediate action to resolve this issue, I will be switching to Verizon at the earliest opportunity.  I demand an immediate update on the status of the outage and a clear timeline for when my internet service will be restored. Additionally, I expect compensation for the extended downtime and the inconvenience caused.