Visitor
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4 Messages
Urgent – Unable to Purchase Xfinity NOW Internet Due to Ongoing Errors
Dear Xfinity Support Team,
I have been without internet for over two weeks and despite numerous attempts, I am still unable to purchase Xfinity NOW Internet due to persistent system errors. I have exhausted all possible troubleshooting methods, yet the issue remains unresolved.
What I Have Tried So Far:
✅ Tried different credit cards – The payment still fails with the same error.
✅ Used multiple browsers (Chrome, Edge, Firefox, Safari) – No success.
✅ Tried different devices (laptop, desktop, mobile phone) – Still fails.
✅ Cleared cache and cookies before each attempt – No improvement.
✅ Used incognito/private browsing mode – Same error.
✅ Followed all Xfinity support instructions – No resolution.
Issues I Am Facing:
1. Persistent Order Failure – Every time I attempt to purchase the NOW Internet plan, I receive an error message: "There has been an error. Try again later." This has been happening for two weeks.
2. Phone Number Verification Fails – The system asks for a confirmation number, but when I enter my correct phone number, it says it is incorrect.
3. Old Xfinity Account Blocking the Order? – I have completely disconnected all previous Xfinity services, but I still cannot purchase the NOW plan. Is my old account interfering?
4. No Support from Xfinity Representatives – Every time I contact support, I am sent a generic link or told to use Live Chat on the website, which results in the same error with no escalation or solution.
5. No Alternative Way to Order – I have been told that support cannot manually process my order, yet the system will not let me do it either.
What I Need from Xfinity:
Manually process my order for NOW Internet, since the website repeatedly fails.
Confirm if my old Xfinity account is blocking the new order and resolve it if necessary.
Verify and update my account phone number so I can receive confirmation codes correctly.
Provide an actual solution instead of sending me in circles with links that don’t work.
This situation is extremely frustrating, and I need immediate assistance. It should not be this difficult to purchase an internet plan. Please escalate this issue and provide a real resolution.
Thank you.
RogerSC
Contributor
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139 Messages
10 hours ago
Tell me about it. I continually get this error when trying to switch to NOW Internet:
Sorry we are unable to process your order at this time. There is an open order for this account.
Support has no idea what's causing this, so I can't get NOW Internet. What kind of chicken outfit is this, anyways :-)? How can no one at Xfinity be able to resolve this simple sounding error that blocks me from being on the Xfinity internet tier that I can afford?
Why are Xfinity accounts so fragile and impenetrable that support people can't see what that "open order" is? The account infrastructure seems more thrown together than designed. I really don't see how these guys stay in business...must be that monopolistic broadband cable position that they've been given for this geographical area. No place else to go for us poor customers, so they can be as dysfunctional as they apparently want to be.
Ridiculous.
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