user_5479c3's profile

Visitor

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4 Messages

Wednesday, February 5th, 2025 6:40 PM

Urgent – Unable to Purchase Xfinity NOW Internet Due to Ongoing Errors

Dear Xfinity Support Team,

I have been without internet for over two weeks and despite numerous attempts, I am still unable to purchase Xfinity NOW Internet due to persistent system errors. I have exhausted all possible troubleshooting methods, yet the issue remains unresolved.

What I Have Tried So Far:

✅ Tried different credit cards – The payment still fails with the same error.

✅ Used multiple browsers (Chrome, Edge, Firefox, Safari) – No success.

✅ Tried different devices (laptop, desktop, mobile phone) – Still fails.

✅ Cleared cache and cookies before each attempt – No improvement.

✅ Used incognito/private browsing mode – Same error.

✅ Followed all Xfinity support instructions – No resolution.

Issues I Am Facing:

1. Persistent Order Failure – Every time I attempt to purchase the NOW Internet plan, I receive an error message: "There has been an error. Try again later." This has been happening for two weeks.

2. Phone Number Verification Fails – The system asks for a confirmation number, but when I enter my correct phone number, it says it is incorrect.

3. Old Xfinity Account Blocking the Order? – I have completely disconnected all previous Xfinity services, but I still cannot purchase the NOW plan. Is my old account interfering?

4. No Support from Xfinity Representatives – Every time I contact support, I am sent a generic link or told to use Live Chat on the website, which results in the same error with no escalation or solution.

5. No Alternative Way to Order – I have been told that support cannot manually process my order, yet the system will not let me do it either.

What I Need from Xfinity:

Manually process my order for NOW Internet, since the website repeatedly fails.

Confirm if my old Xfinity account is blocking the new order and resolve it if necessary.

Verify and update my account phone number so I can receive confirmation codes correctly.

Provide an actual solution instead of sending me in circles with links that don’t work.

This situation is extremely frustrating, and I need immediate assistance. It should not be this difficult to purchase an internet plan. Please escalate this issue and provide a real resolution.

Thank you. 

Contributor

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139 Messages

10 hours ago

Tell me about it. I continually get this error when trying to switch to NOW Internet:

Sorry we are unable to process your order at this time. There is an open order for this account.

Support has no idea what's causing this, so I can't get NOW Internet. What kind of chicken outfit is this, anyways :-)? How can no one at Xfinity be able to resolve this simple sounding error that blocks me from being on the Xfinity internet tier that I can afford?

Why are Xfinity accounts so fragile and impenetrable that support people can't see what that "open order" is? The account infrastructure seems more thrown together than designed. I really don't see how these guys stay in business...must be that monopolistic broadband cable position that they've been given for this geographical area. No place else to go for us poor customers, so they can be as dysfunctional as they apparently want to be.

Ridiculous.

(edited)

Official Employee

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1.4K Messages

Hello RogerSC. Thank you for sharing the trouble that we are having with setting up the NOW internet account for you. I'm sorry to read that you have been through so many steps, but are no closer to finding a resolution. I would love to help out in any way we can. I understand how frustrating this can be especially when trying to have a service that fits your budget. We do not have direct access to NOW internet accounts, but we should be able to connect with a team that can help. Also, we can make sure that your residential account is correct for ordering the NOW service. 

Please send us a direct message with your name and service address. From there we will verify your account and work to make sure that your home account is in the right status for ordering NOW and connect with the support team to help make sure you do not have any additional issues with having the service. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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