Visitor

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1 Message

Saturday, April 25th, 2026 5:35 PM

URGENT- UNABLE TO PURCHASE XFINITY NOW INTERNET DUE TO ON GOING WEBSITE ERROR ISSUES!

Dear Xfinity Support Team,

I have been without internet for over two weeks and despite numerous attempts, I am still unable to purchase Xfinity NOW Internet due to persistent system errors. I have exhausted all possible troubleshooting methods, yet the issue remains unresolved.

What I Have Tried So Far:

✅ Tried different credit cards – The payment still fails with the same error.

✅ Used multiple browsers (Chrome, Edge, Firefox, Safari) – No success.

✅ Tried different devices (laptop, desktop, mobile phone) – Still fails.

✅ Cleared cache and cookies before each attempt – No improvement.

✅ Used incognito/private browsing mode – Same error.

✅ Followed all Xfinity support instructions – No resolution.

Issues I Am Facing:

1. Persistent Order Failure – Every time I attempt to purchase the NOW Internet plan, I receive an error message: "There has been an error. Try again later." This has been happening for two weeks.

2. Phone Number Verification Fails – The system asks for a confirmation number, but when I enter my correct phone number, it says it is incorrect.

3. Old Xfinity Account Blocking the Order? – I have completely disconnected all previous Xfinity services, but I still cannot purchase the NOW plan. Is my old account interfering?

4. No Support from Xfinity Representatives – Every time I contact support, I am sent a generic link or told to use Live Chat on the website, which results in the same error with no escalation or solution.

5. No Alternative Way to Order – I have been told that support cannot manually process my order, yet the system will not let me do it either.

What I Need from Xfinity:

Manually process my order for NOW Internet, since the website repeatedly fails.

Confirm if my old Xfinity account is blocking the new order and resolve it if necessary.

Verify and update my account phone number so I can receive confirmation codes correctly.

Provide an actual solution instead of sending me in circles with links that don’t work.

This situation is extremely frustrating, and I need immediate assistance. It should not be this difficult to purchase an internet plan. Please escalate this issue and provide a real resolution.

Thank you. 

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Expert

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117.6K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.8K Messages

9 hours ago

 

PLEASE_SEND_HELP I appreciate you creating a post and am sorry to hear about your experience with purchasing a NOW Internet plan. Unfortunately, these plans are specialty services that our team here does not have any access to. When visiting the NOW Web Portal, does it show any issues with the address eligibility? If you have already disconnected your traditional residential account, there wouldn't be any obstacles there that would interfere with signing up for the NOW service. The only option provided for support would be the online chat service, as a dedicated team and the Xfinity Assistant to help with issues and questions. When speaking with their team, was there any advice or attempt to try to place the order with you there?

 

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