Urgent: Two Failed Equipment Orders – Request for Shipping Status and Resolution

I am requesting assistance regarding my Xfinity equipment order, which has now failed twice.

My original modem order was placed on July 6, 2026, but it never arrived. I was then instructed to place a replacement order on July 10, 2026, and I was told it would arrive the same day or the next day.

As of today, I have still not received the equipment or even a tracking number, which suggests the order has not shipped.

To make matters more concerning, I have already received my August bill despite the fact that I have been unable to activate my service because I have never received the modem.

Please provide the following:

1. The current status of my July 10 equipment order.
2. The tracking number, if the equipment has shipped.
3. If it has not shipped, an explanation for the delay and the expected shipping date.
4. Confirmation that this inquiry and the repeated fulfillment issue have been documented on my account.

I have now been waiting since July 6 for equipment that I was told would be delivered promptly. I would appreciate a timely response and resolution.

Thank you.