Visitor
•
1 Message
Urgent: Transferring internet to new address by Aug 1st — Portal error ADBF70702
I am moving on July 31st and urgently need my internet service transferred to my new address so it is active by August 1st.
Both the online moving portal and the Xfinity App are failing to load for me, throwing JavaScript errors and error code ADBF70702. Every time I try to call customer service or use the online chat, the automated system traps me in a loop with the Virtual Agent and will not connect me to a human representative.
Since my move is less than 48 hours away, I need an official Support representative to send me a Direct Message here so we can process this address transfer manually. Thank you!
EG
Expert
•
119.6K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinC
Official Employee
•
2.5K Messages
52 minutes ago
Hello, @user_85lz5b please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236
I'm glad to see our awesome Forum expert @EG was able to move your post and bring this to my attention. Working from home myself, I completely understand the urgency of needing service at the new location with your moving happening so quickly. I appreciate the information you've provided that you've already attempted the self-help transfer option and there error you receive when attempting to move service. You've contacted the right place for support, since you aren't able to get in contact over the phone or chat.
With you attempting the self move through your account, and had a couple addtional questions when you have time to answer:
- did you happen to attempt to clear the cache/history on the device you're using?
- did you try an incognito window, or a different device?
- do you receive the same java script error on the broadband label page (this can be used for self-help transfer)?
https://www.xfinity.com/broadband-labels
0
0