URGENT: Three months without resolved internet installation , billing concern and property damage

I am extremely disappointed with Xfinity's service.

My new home internet installation started on August 25, 2026. The technician drilled a quarter-sized hole through my exterior wood siding, installed a cable, and left a router at my home.

However, the technician informed me that there was no underground cable available to connect my home.

Since then, three additional technicians have visited, but nobody has completed the installation. I have NEVER received internet service, not even for one minute.

Despite this, Xfinity has continued charging my bank account. Customer service promised to credit my account, but I still need a complete refund.

To make matters worse, the hole drilled through my exterior wood siding and the unused cable are still there.

I also refused a temporary cable across my front lawn because of safety concerns.

I attempted to contact the supervisor assigned to my case, James [Edited: "Personal Information"] but his voicemail is full and I cannot reach him.

I am requesting immediate management attention and resolution of the following:

Cancellation of my service without penalties.
Full refund of all payments collected since August 25, 2026.
A formal property damage claim and professional repair of my exterior wood siding.
Safe removal of the unused cable and collection of the router.
Written confirmation that no further charges will be made.

I have waited approximately three months and deserve a proper resolution.

Please have a manager or the appropriate department contact me.