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2 Messages
Urgent Service Request – Sewer Line Obstruction by Xfinity Cable [Edited: Personal Information]
I’m reaching out regarding a serious issue at one of my rental properties. An Xfinity cable has been installed directly through the rear sewer drainpipe at a 90-degree angle. The sewer pipe is approximately 4 inches in diameter, while the cable is about 2 inches, obstructing roughly 60% of the pipe’s capacity.
This blockage is causing significant backflow into the toilets and bathtub whenever the facilities are used. I’ve contacted Xfinity support four times, and while a ticket <Edited: Personal Information> has been created, no technician has arrived despite multiple assignments.
Due to this unresolved issue, my previous tenant vacated the property, and I’m eager to resolve it before a new tenant moves in. I urgently request that a service crew be dispatched to excavate and remove the cable from the sewer line as soon as possible.
Thank you for your prompt attention to this matter.
Best regards,
<Edited: Personal Information>
XfinityRay
Official Employee
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3.4K Messages
4 hours ago
Hello, @user_12seta! We are happy to further help with the line. We will need to get the line moved and also address any damage to the sewer line. Please send us a direct message with your full name and complete address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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