Urgent Service Complaint – Unresolved Cable Burial and Repeated No-Shows

Dear Xfinity Customer Support,

I am writing to express my growing frustration with the lack of follow-through on a simple service request that has now extended far beyond reasonable expectations.

Several weeks ago, a technician replaced the service line to my home and informed me it would be buried shortly thereafter. Since then, I have scheduled multiple burial appointments—**five through Xfinity Chat and another via the Xfinity app**—none of which resulted in a technician showing up. I received no calls, no updates, and no explanations for these no-shows.

In an effort to resolve this, I visited my local Xfinity store. I was told the local service manager would contact me—**yet again, no call ever came.**

I was even told at one point that the cable had already been buried. I had to provide photographic evidence to disprove this, clearly showing the cable still exposed on my lawn. That line is at risk of being severed by lawn maintenance equipment, creating yet another potential issue.

More confusion followed when, after sending photos, I was told the line in question was aerial and therefore not buryable—despite the fact that the previous line **had been buried** and this replacement was allegedly installed to improve service quality.

To add insult to injury, service has not improved. I am consistently receiving only **64% of the speed** promised under my 2GB plan.

I have been advised to hire a private contractor to complete the burial and pursue reimbursement through small claims court—**a route I should not have to consider simply to resolve an uncompleted service.**

Please escalate this matter immediately. I expect prompt action, clear communication, and resolution without further delays.

Sincerely,  [Edited - Personal Details]