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user_vsfzzi
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Sunday, August 10th, 2025

Urgent Safety Hazard – Injury Caused by Melting/Burning Cable Box

I’m reporting a serious safety hazard involving an Xfinity cable box that overheated to the point of melting and ejecting molten plastic, which caused a burn injury. The box is still in place and remains a danger to anyone nearby. This is not a cosmetic or performance issue, this is a public safety risk.

I need this addressed immediately by Xfinity corporate, and I have photos and full documentation ready to share. Please escalate this matter and advise on the next step so I can send the details directly to your safety or legal team.

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2 days ago

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XfinityEva

Official Employee

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1.9K Messages

2 days ago

Thank you so much for taking the time to bring this to our attention.  Please send us a direct message as soon as possible to assist with this. Please make sure to include your full name and the service address where this is located. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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