Visitor
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1 Message
Urgent Safety Hazard – Downed Xfinity Lines in Yards (Brentwood, TN)
Hello,
I am reporting a serious safety issue involving downed Xfinity cable lines following the recent ice storm in Brentwood, Tennessee.
There are Xfinity cables still hanging from a utility pole and lying across yards at:
[Edit: "Personal Information"]
The lines were previously overhead but are now on the ground and easily accessible. This is a significant safety concern, especially for children who could grab or pull on the hanging cables.
I am not an Xfinity customer, and when I have tried calling, I have been told support cannot assist me because I do not have an account. However, this is a public safety issue and needs to be addressed regardless of customer status.
Please dispatch a crew to secure and properly remove or reattach these lines as soon as possible.
If additional information is needed, I am happy to provide it.
Thank you for your prompt attention to this matter.
XfinityJon
Official Employee
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1.1K Messages
5 hours ago
Good afternoon user_5j4cmb. Thank you for bringing this to our attention. We will be happy to assist further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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