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Wednesday, November 5th, 2025 12:02 AM

Urgent Safety Complaint- Comcast utility bucket truck parked daily/overnight on narrow residential neighborhood In Massachusetts- 01952

Xfinity utility truck with bucket lift, parks overnight/weekends, and for extended periods of time( Truck T72-958), This utility truck is parked on a narrow two-way residential road (approx 20ft wide) in a densely populated neighborhood. The driver places a red safety cone beside the vehicle when parked, which further demonstrates the obstruction and the need for caution it creates on a residential roadway. Because of its large size and elevate bucket, it obstructs the view of oncoming traffic for residents attempting to back out of their driveways and blocks the view of pedestrians and children walking along the street. The situation has already resulted in 2 near-miss safety incidents:

1) Neighbor was nearly struck by an oncoming vehicle while backing out of their driveway as the approaching driver could not see around the parked utility bucket truck

2) In a separate incident, another neighbor almost hit a pedestrian walking their dog because the truck completely blocked the line of sight as the pedestrian stepped forward into the roadway.

Both incidents could have easily resulted in serious injury or worse. Despite multiple calls into headquarters, this vehicle remains parked daily/overnight- employee has a driveway but his condo bylaw does not allow this type of commercial utility vehicle to be parked in driveway. 

Please note that I wish to go on record that should any foreseen accident occur as a result of this situation, Xfinity has been made fully aware of this hazard and associated liability.

Xfinity/comcast allowance of this appears inconsistent with the professional standards maintained by other major utility companies which requires its employees to be parked either in an authorized company yard or on private property driveway, not left on public residential streets.

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Official Employee

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729 Messages

1 month ago

Hello @user_t6fl0o, thank you for taking the time to leave a post. Thank you so much for bringing this to our attention. The safety of both our customers and technicians is extremely important to us, and we take these concerns very seriously. We want to ensure this is addressed immediately and appropriately. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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