Visitor
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2 Messages
URGENT: Safebrowse.io AKA Advanced Security - Blocks Websites with NO transparency or reasonable path to resolution
I am an employee of a company and you're blocking our website. I'm also an Xfinity customer.
Our website is being blocked by the "Advanced Security" feature which is on by default in most Xfinity home networks. I have used the reporting tool several times over the past week, and have had no resolve.
We get confirmation that the report was received and may take 3 days but no resolution or further communication now after a week.
Turning off the "Advanced Security" does allow me to access the website while on my Xfinity network, but that is not a solution. Xfinity needs a better and more transparent system if they are going to act as censors to the Internet, and allow reasonable recourse and remediation for any business or individual affected by their blocking.
The site is https://meetcarrot.xyz
PLEASE CONTACT ME to guide this issue to resolution!
This is a huge issue as we are sending sales information to prospects and if they have xfinity then our site will fail to load.
EG
Expert
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111.5K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2.1K Messages
3 hours ago
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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