URGENT: Routing Issue in Game

@mizers96 I am sorry that you are having issues with playing the game. I know my gamer wife would feel the same way. Since this is happening only on this game it does point to being the game. Have you reached out to the game for additional assistance? 

Haven't got a reply for game support yet, i put in a ticket. i was hoping if xfinity could help in any way they could. Here is a tracert of one of the game worlds

My internet during this spike is fine and stable so its not on my end by looking at these pings.

Tracing route to osrs-world-47.l3uslv.jagex.com [8.26.41.202]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2     9 ms    14 ms    13 ms  100.93.87.194
  3    17 ms    11 ms    12 ms  po-309-345-rur201.stockton.ca.ccal.comcast.net [96.110.223.1]
  4    15 ms    16 ms    13 ms  po-200-xar01.stockton.ca.ccal.comcast.net [96.216.129.205]
  5    22 ms    19 ms    17 ms  ae-28-ar01.fresno.ca.ccal.comcast.net [96.216.129.97]
  6    54 ms    22 ms    21 ms  ae-1-ar01.sacramento.ca.ccal.comcast.net [162.151.165.58]
  7    25 ms    21 ms    20 ms  be-501-arsc1.sacramento.ca.ccal.comcast.net [96.216.129.193]
  8    28 ms    23 ms    21 ms  be-36441-cs04.sunnyvale.ca.ibone.comcast.net [96.110.41.109]
  9    21 ms    17 ms    22 ms  be-3411-pe11.529bryant.ca.ibone.comcast.net [96.110.33.94]
 10     *        *        *     Request timed out.
 11     *      368 ms     *     if-ae-77-2.thar1.epao1-paloalto.as6453.net [216.6.16.7]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    49 ms    53 ms    53 ms  oldschool47.runescape.com [8.26.41.202]

@mizers96 I would wait to hear from the game. I will reach out after the weekend if we do not hear back from you with an update to check in. 

okay, the game might also not respond during the weekend. so the update might be on monday!

@mizers96 Monday will work. We have a reminder set for Monday as well to check back with you. We appreciate you working with us.