Visitor
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1 Message
URGENT RESOLUTION REQUIRED
Dear Xfinity Customer Support,
I am writing to formally raise a complaint regarding my service, which was scheduled to be disconnected on March 26th, 2025, but remains active to this day. Despite my repeated attempts to follow up—calling at least once every two weeks since the initial request—I have encountered nothing but misinformation, false timelines, and unfulfilled promises from various representatives.
Each time I speak to an agent, I receive inconsistent information. On multiple occasions, I have specifically requested to escalate the matter to a manager, only to be cold transferred or disconnected entirely. This has made the resolution process both frustrating and exhausting.
Adding to the frustration, I continue to receive overdue bill alerts every month, along with new billing statements, despite the clear instruction that my service should have been terminated nearly two months ago.
At this point, I am unsure how to proceed, as my efforts to resolve this issue through the standard channels have been unsuccessful. I am requesting the following, urgently:
Immediate disconnection of my service as originally requested on March 26th.
A full review and correction of all charges posted after the requested disconnection date.
A written confirmation that my service is terminated and that no further charges will be applied.
If this issue is not resolved promptly, I will be forced to escalate it further, including filing a complaint with the Better Business Bureau and relevant consumer protection agencies.
Please treat this as an urgent matter and respond with a resolution within 48 hours.
XfinityVianney
Official Employee
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2.2K Messages
1 day ago
Thank you for reaching out and creating a new post. I see you've been working to disconnect the service, but you haven't been able to complete this yet. I understand that you've reached out before, however, the service remains active. I can certainly dive in on my end to help get this cleared up once and for all. We are a full-service team, so you've come to the right place to help. Please send me a direct message with your full name and service address to get started.
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