Visitor
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1 Message
URGENT - Recover recently disconnected Xfinity mobile number
URGENT – Recover recently disconnected Xfinity Mobile number
My Xfinity Mobile account was closed only a few days ago. My mobile number was {edit, personal information listed}. I have contacted Xfinity Mobile multiple times and representatives tell me that the account no longer appears in their system.
I am not requesting ordinary account access. I need this escalated for recovery/reactivation of a recently disconnected MDN so that I can port the number to another carrier.
An Xfinity employee has previously stated in this forum that a disconnected line must first be reactivated before a transfer PIN can be generated. Xfinity representatives have also stated that numbers from disconnected Xfinity Mobile accounts are held for 30 days.
Please determine whether {edit, personal information listed} is still within Xfinity’s disconnected-number retention/aging inventory and escalate this to the appropriate Xfinity Mobile provisioning/number-porting team.
The number currently gives a Verizon Wireless disconnected announcement when called, and a carrier lookup identifies the number as Verizon Wireless.
I need the same number restored, not a replacement number.
I was not notified line would be disconnected
XfinityOrlandoM
Official Employee
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3.8K Messages
3 days ago
@user_nzh57o
Thanks for reaching out to us. We do apologize for any inconvenience. Generally, you would port your number out by requesting the transfer PIN from the Xfinity app, which would automatically cancel your account. Did you reach out to Xfinity Mobile to cancel your account prior to porting out, or was your mobile account closed for nonpayment?
(edited)
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user_1tyhot
Visitor
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4 Messages
2 hours ago
Oh my goodness. A similar thing has happened to me! My ex deactivated my number, but I can't transfer it to my account because it's still attached to his. I have been without access to my phone number for 3 days now. I am not able to do any of my necessary beginning of the month financial transactions because all of my financial accounts are linked to that phone number. I don't know what to do. I went to the Xfinity store yesterday and they tried for 2 hours to fix it but they couldn't. I had to escalate it to corporate, but I haven't heard back from them today. I need my number, I am basically trapped without it.
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