URGENT - Recover recently disconnected Xfinity mobile number

URGENT – Recover recently disconnected Xfinity Mobile number

My Xfinity Mobile account was closed only a few days ago. My mobile number was {edit, personal information listed}. I have contacted Xfinity Mobile multiple times and representatives tell me that the account no longer appears in their system.

I am not requesting ordinary account access. I need this escalated for recovery/reactivation of a recently disconnected MDN so that I can port the number to another carrier.

An Xfinity employee has previously stated in this forum that a disconnected line must first be reactivated before a transfer PIN can be generated. Xfinity representatives have also stated that numbers from disconnected Xfinity Mobile accounts are held for 30 days.

Please determine whether {edit, personal information listed} is still within Xfinity’s disconnected-number retention/aging inventory and escalate this to the appropriate Xfinity Mobile provisioning/number-porting team.

The number currently gives a Verizon Wireless disconnected announcement when called, and a carrier lookup identifies the number as Verizon Wireless.

I need the same number restored, not a replacement number.

I was not notified line would be disconnected